How to access our advice...
What To Expect When you contact us...
Find an Advice Centre
We have over 50 Advice Centres across London. Due to COVID-19 many of these are closed or have reduced opening hours. Use our Advice Locator Tool to find your nearest one.
LAUNCH VIDEO ADVICE
To start, press the 'Launch Video Advice' button at the top of this page. This will open our Video Advice service in a new window.
CONNECT WITH AN ADVISOR
After this press the start button and wait to be connected, depending on availability it could take a couple of minutes to connect. Please note that all calls are recorded for training and quality purposes.
Get started Now
If there’s a Video Advisor available you can start your appointment straightaway or alternatively you can book a future appointment by calling us on 0800 808 5622. Appointments are available weekdays between 10am-5pm.
Budgeting and managing money
Read our advice on running a bank account, planning your finances, and cutting costs.
We can help you avoid costly court appearances and bailiff fees.